Refund policy

Every LEVÉ piece is carefully inspected before it ships. If something isn't right, we'll make it right.

The quick version: you have 30 days from delivery to return or exchange your piece, and every piece is covered by our 90-day warranty against manufacturing defects.

CHANGED YOUR MIND?

If your piece isn't quite you, you have 30 days from delivery to request a refund, exchange or store credit:

  • Items must be unworn, in their original condition and original LEVÉ packaging, with no signs of wear.
  • Choose a refund to your original payment method, an exchange for another piece, or store credit.
  • A R100 courier fee applies for change-of-mind returns. For refunds, it is simply deducted from the amount refunded; for exchanges, it covers collection and redelivery.
  • Exchanging for a higher-value piece? Just pay in the difference. For a lower-value piece, we'll refund the difference.
  • Once we've received and inspected your return, refunds are processed within 5 business days.

EARRINGS

For hygiene reasons, earrings can't be returned or exchanged unless they are faulty.

RINGS

Please double-check your size using our Ring Sizer before ordering, as we're unable to refund rings purchased in the wrong size. We're happy to arrange a size exchange; the R100 courier fee applies.

FAULTY OR INCORRECT ITEMS

If your order arrives damaged or defective, or isn't what you ordered, please contact us within 14 days of delivery. We'll arrange collection and send a replacement (or repair or refund the piece, where appropriate) at no cost to you.

A "defective product" means an item with a significant manufacturing or design flaw that makes it less acceptable, useful or safe than you'd reasonably expect.

Your rights under the Consumer Protection Act always apply.

OUR 90-DAY WARRANTY

Every LEVÉ piece is covered for 90 days from delivery against manufacturing defects, including premature tarnishing or plating wear under normal use with proper care. If a piece lets you down within this period, we'll repair or replace it free of charge.

The warranty doesn't cover:

  • Damage from perfume, lotions, chemicals or water exposure (see our Care Instructions).
  • Normal wear and tear, such as scratches or bent components.
  • Discolouration caused by individual skin reactions or skin oils.
  • Lost or stolen items.

SALE ITEMS

Items purchased on sale, promotion or at a discounted price are final sale and can't be returned or exchanged, unless faulty.

CANCELLATIONS

Need to cancel? Contact us as soon as possible. If your order hasn't shipped yet, we'll cancel it and refund you in full. Once your order has shipped, the standard returns process above applies.

HOW TO START A RETURN

Email hey@leve.co.za with your order number, the item you'd like to return, and the reason (plus photos, if the item is faulty). Please wait for our confirmation before sending anything back. We'll take care of the courier arrangements from there.

Thank you for supporting our small business. We're confident you'll adore your LEVÉ pieces as much as we do. 🤍